REFUND POLICY

Overview

Thank you for purchasing our digital medical education products. We want to ensure your complete satisfaction with your purchase. This refund policy outlines our guidelines for refunds and explains the process for requesting one.

Digital Products and Refund Eligibility
Standard Digital Products
  • Ebooks, individual courses, and downloadable resources are non-refundable once the content has been downloaded
  • This policy exists due to the nature of digital products and the inability to “return” downloaded content
Subscription Products

We offer refunds only for products that include subscriptions as part of special offers, subject to the following conditions:

  • The refund request must be submitted within 14 days of purchase
  • The subscription content must not have been accessed or downloaded
  • A valid reason for the refund request must be provided
Eligibility Requirements

To qualify for a refund on subscription products, you must:

  1. Have purchased a product that includes a subscription as part of a special offer
  2. Submit your refund request within the 14-day window from the purchase date
  3. Provide a clear and valid reason for requesting the refund
  4. Not have accessed or downloaded any subscription content
  5. Have maintained your account in good standing
Refund Request Process
How to Submit a Request

To request a refund, please contact our customer support team with the following information:

  • Your full name
  • Email address associated with the purchase
  • Product name and purchase date
  • Detailed reason for requesting the refund
Contact Methods

You can submit your refund request through:

Refund Processing
Timeline
  • Initial Review: Within 2 business days
  • Decision Notification: Within 5 business days
  • Refund Processing: 1-2 business days after approval
Payment Method
  • Refunds will be issued to the original payment method used for the purchase
  • Credit card refunds may take 5-10 business days to appear on your statement, depending on your card issuer
Exceptions and Special Cases

We may consider refunds outside of these guidelines in exceptional circumstances, such as:

  • Technical issues preventing access to the content
  • Erroneous duplicate purchases
  • Website malfunction during purchase
Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Individual ebooks after being downloaded
  • Course materials after being downloaded
  • Downloadable resources after being downloaded
  • Individual modules or components of larger course packages
Contact Information

For questions about our refund policy or to submit a refund request:

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.

Note: This refund policy is specifically designed for our digital medical education products and services. By making a purchase, you acknowledge that you have read and agree to these terms.